The service manager was very courteous and explained everything~ He was extremely thorough and researched 2 repair issues and an discovered both of these issues are covered under my extended warranty for only $100 deductible~

These folks are no longer a Mazda Dealer. The are good people, but no longer a Mazda Dealer

I purchased wet okole seat covers from Myles Shirai in Oct, 2020. I completed the wet okole form and paid cash over $600. Myles took pictures of the interior of my car (required by Wet Okole) and toId me it would take approximately 2 months. I did not receive a receipt and did not realize this until 2 months later when I called to inquire about the status of my custom seat covers. Mel Barroza the parts manager told me they did not have record of the purchase in October only the 2 previous Wet okole purchases I made through Kona Mazda. They have told me they made an internal investigation and nothing more they can do for me, a repeat customer. I have been a nurse in this community for the past 30 years and have never been treated so poorly by a Kona Business. When asked to speak to the salesperson Mel had no comment. Why on earth would I make this up. I have now filed a BBB complaint. I was hoping Kona Mazda was going to do the right thing by their customer, sadly no.

Randle was very kind, caring, knowledgeable and answered all of our questions very throughly. Randle was very professional organized and prepared. Randle’s kind nature and the light that we saw in him made us feel very welcomed to the family at Big Island Motors. Overall Randle and Mr. Aoki did a very Fantastic Job! Awesome!!!

Great experience at Big Island Motors. Would recommend purchasing a new vehicle from this dealership if you're on the Big Island of Hawaii. Very easy to work with and was able to get us to the vehicle cost we were looking for. Jeff and Hank were both excellent to work with.

I have been dealing with a lot of challenges and needed a reliable vehicle. After researching and visited multiple dealerships, i came across this one. The staff was friendly and very welcoming. They made things happen for me as i hold 2 full time jobs and don't really have much time to shop around much. I am VERY SATISFIED with the outcome of this process and will recommend this dealership to anyone looking for a vehicle.

It was the most awesome experience we had. They were so nice and friendly. We love our Hyundai it rides so smooth. Thank you guys so much!

The dealership fully satisfied me in every way except for under considerably under-valuing the car I traded in for my Hyundai Tucson Limited. Otherwise I have nothing but good words to say about the dealership and the cars I've bought from them over the years

Big Island motors Hilo awesome customer service. No pressure friendly service and accommodating. Even though we had a family emergency Steve was able to meet our needs.

Owen Tobias is the reason I bought this car. Plus he solved a minor maintenance problem on Saturday after my purchase, when your service department is closed which is totally ridiculous. Great salesperson

Great service that led to the purchase of a new 2017 Hyundai Tucson. My sales associate was great. He listen to what i wanted and made sure I was happy. He followed up with me after a purchased the vehicle.

Yasue was an amazing salesman from the beginning to the end of sale. He help me get the right car for the right price for me and my family. The day after I bought my car I started to smell this unbearable Stench So Immediately I call yasue to tell him about the stench. he asked me to bring in the car so he can have it checked Out. Mean while he set me up with a loner just like my car I just bought .well low and behold their was a rat that died in the AC motor Which caused the stench. The service department was able to clear it out as well a remove the stench from my car and now I have my car back and I'm loving it.once again thank you yasue for you excellence customer service. .

5 star service, friendly and help full. Patient with you and will work to your value.. Excellent pricing and quality service for your needs. Highly recommended to all to look into for your next vehical.

They may be great at selling cars (mainly because the cars have great reputation-Subaru) but when it comes to service, watch out! They tell you one thing and don't follow through. I have bought two Subaru from them, one Kona and one Hilo and would never buy another from them! Did not know they were so bad at servicing the products they sell. Put too much oil in the outback at one service visit, oil everywhere! Didn't close the hood completely at another, almost blew open! Then they are rude and take no responsibility

Over all experience was great. Saw the Tuscan and loved the look and with Ryan Tanimotos help we knew it was for our little Ohana...

The sales person was very helpful and professional and provided excellent customer service. The sales person explained the features and benefits of the Hyundai Sonata gave a good lease price explanation.

Great service, the crew did a great job getting me into my new vehicle with no problems! They had the vehicle of my choice and i am pleased.

For me getting a new car ranks right up there with root canal: it has to be done so let's just get it over with. Big Island Motors was a refreshing change. Having leased two Hyundai vehicles on the mainland I knew the car and what I wanted. I also knew what my lease payments should be with how much money up front. The people at Big Island Motors were knowledgeable without being pushy. Most importantly they didn't try to play games with the pricing, unlike another local dealer for a different make. They offered some additional options but didn't push them. I highly recommend Big Island Motors.

My wife and are extremely happy and will be making future purchases with Big Island Hyundai. Thank you for getting us into our new car so quickly. Aloha and Mahalo to you all

My family and I are so grateful and blessed about with our new vehicalwe have purchased three vehicles and Johnathan has been our sales person and came through for us all three times and each time it was a better and newer car all the way to this brand new sonata and has performed excellent customer service but what is most impressive to us was he served us with respect cause were local family with low income and has meet our vehicle needs as well as our financial budget. mahalo to the whole team thst made it possible. I have recommended a hand full of people already and will continue to so keep up da Aloha!!!

I had a wonderful car purchase experience at your dealership thanks to Jeff Lemasters. He was courteous, professional and sensitive to my needs and not pushy or aggressive at all.

I explain to them what price range I was looking for...Got exactly what i wanted..They worked so hard to get the price within my price range!!! They are the best!!!

What they did was beyond service. They were excellent w/ overall performance. Including the service center. I must commend them, too They also leave no questions unanswered. So, both dealership service w/ my new Genesis and Maintenance service w/ my other two (2) Genesis (2012 & 2014) My hat off w/ applaud. I'm totally happy! (^!^)

Very nice car awesome Warranty I'm really enjoying this vehicle and would reccomend the Elantra to anyone looking for a good car and price. Thanks Charles.

They are more than happy to sell you a car. What you don't realize is that you are in for a frustrating, angry and dodgy service center. They are never on time. Do lousy work. Good luck dealing with the rude and racist service manager Cheri. What people also need to know is that Servco is a monopoly in Hawaii. They sell Mazda,Hyundai,Subaru and Toyota vehicles. If you run into a serious problem with them your screwed! Buy a car from the mainland and ship it here.